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Personal Data Protection

Privacy Policy AU88 User Data Protection

AU88 takes the protection of your personal data seriously. This document transparently explains how we collect, use, store, and safeguard your information as a user of our platform in Malaysia.

Updated: 1 January 2026
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Our Commitment

Why Your Data Is Safe with AU88

We implement multiple layers of technical protection and strict operational policies to ensure your privacy is always maintained.

Military-Grade Encryption

All data transmitted between your device and au88 servers is protected with 256-bit SSL/TLS encryption — the same technology used by banking institutions and government agencies worldwide.

Strict Access Control

Your personal data is accessible only to AU88 personnel with specific authorisation and a legitimate operational need. All access is logged and audited regularly to detect any anomalies.

Malaysia PDPA Compliance

AU88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure every aspect of data processing meets all applicable local legal requirements.

No Data Sales

AU88 has never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your data belongs to you — it is not a business asset of ours.

Secure Servers & Regular Backups

Your data is stored in data centres equipped with multi-layered physical and digital security systems. Automated backups are performed daily to ensure no data is lost under any circumstances.

User Control Options

You have full control over your communication and marketing preferences. You may unsubscribe from promotional emails, limit the types of data shared, or request data deletion at any time.

Content
Note: This Privacy Policy applies to all users of the AU88 platform, including the au88.ml website and the AU88 mobile app. By using any AU88 service, you agree to the terms set out in this document.

1 Introduction

AU88 ("we", "Platform" or "AU88") is committed to protecting the privacy and security of all our users' personal data. This Privacy Policy clearly and transparently explains how we collect, process, store, share and safeguard your personal information when you use the AU88 platform.

As an online entertainment platform operating in Malaysia, au88 fully complies with the Personal Data Protection Act 2010 (PDPA) and all related regulations in force in Malaysia. We take seriously the trust you place in us when using our services, and we are committed to handling your data with the utmost responsibility.

This policy also outlines your rights regarding personal data and how you may exercise them. If you have any questions after reading this document, the AU88 support team is available via 24/7 live chat within the platform.

2 Data We Collect

AU88 collects your personal data through several means depending on how you interact with our platform. The following are the categories of data we collect:

Data Category Type of Information Collection Method
Identity Data Full name, date of birth, identification card number, gender Registration form, KYC verification
Contact Data Phone number, email address, residential address Account registration, profile updates
Financial Data Bank account number, transaction records, deposit/withdrawal history Payment processing, financial KYC
Technical Data IP address, device type, web browser, operating system System logs, cookies, tracking pixels
Activity Data Game history, betting records, platform usage patterns Automatically by the platform system
Communication Data Live chat records, support emails, user feedback Interactions with the support team
AU88 does not collect more information than is necessary to provide our services. This data minimisation principle is fundamental to how we handle your privacy.

3 How We Use Your Data

Every piece of data we collect is used for specific and legitimate purposes. au88 processes your personal data on the following bases:

  • Contract performance: To process account registration, deposits, withdrawals, and all transactions on the platform.
  • Legal obligation: To comply with identity verification (KYC) requirements, anti-money laundering (AML) laws, and directives from relevant authorities.
  • Legitimate interest: To prevent fraud, protect platform security, and ensure a quality user experience.
  • Your consent: To send marketing communications, promotional offers, and account-related notifications that you have opted to receive.
  • Customer Support: To handle enquiries, complaints, and assistance requests efficiently and accurately.
  • Responsible gaming: To identify concerning usage patterns and provide support to users who need it.
  • Platform improvements: To analyse usage patterns, resolve technical issues, and develop improved new features.

AU88 will not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

4 Data Sharing with Third Parties

AU88 does not sell or trade your personal data. However, in certain limited situations, we may need to share data with specific parties:

  • Payment service providers: To process deposits and withdrawals via FPX, DuitNow, TnG eWallet, GrabPay, Boost, and relevant banking institutions. These providers receive only the data necessary to process the respective transactions.
  • Technology service providers: Companies that help us operate the platform, including cloud computing, analytics, and cybersecurity providers — all bound by strict confidentiality agreements.
  • Law enforcement authorities: When required by law, court order, or in the case of a legitimate financial crime investigation.
  • Regulatory body: For licensing compliance and reporting purposes as required by the relevant authorities.
Important: All third parties that receive your data are required to comply with au88's Privacy Policy and applicable data protection laws. We do not permit third parties to use your data for their own purposes.

5 Cookies & Tracking Technologies

The au88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
  • Preference cookies: Store your personal settings such as preferred language, theme, and display preferences for a consistent experience.
  • Analytics cookies: Help us understand how users interact with the platform so we can make effective improvements.
  • Security cookies: Used to identify suspicious access attempts and protect your account from unauthorised activity.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the AU88 platform.

6 Data Storage & Security

AU88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

  • Data encryption in transit using 256-bit SSL/TLS.
  • Data encryption at rest for sensitive information such as passwords and financial details.
  • Multi-layered firewall systems and intrusion detection systems (IDS) active 24/7.
  • Regular penetration testing and independent security audits.
  • Role-based access control for all internal systems.
  • Mandatory cybersecurity training for all AU88 staff.

Your account data is retained for the duration of your active account plus a minimum of five years after account closure, in line with Malaysian legal requirements for financial record retention. Technical data such as system logs is retained for a shorter period depending on operational needs.

In the event of any security incident involving your personal data, au88 is committed to notifying you within 72 hours, in line with international data protection best practices.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 and AU88's policies, you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Request correction of inaccurate or incomplete data in your profile.

Right to Erasure

Request deletion of your personal data subject to applicable legal obligations.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

Receive your data in a machine-readable format for transfer to another platform.

Right to Restriction

Request restriction of your data processing in certain situations during an investigation or dispute.

To exercise any of the above rights, contact the au88 support team via live chat. We will process your request within 14 business days. For more complex cases, this period may be extended to up to 30 days with prior notice to you.

8 Children's Data Protection

The au88 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on our platform are urged to contact us immediately.

9 Changes to This Privacy Policy

AU88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

Any material changes to this Privacy Policy will be communicated to you through:

  • In-platform notifications on AU88 that will appear the next time you log in.
  • Notification emails sent to the email address registered to your account.
  • Update the "Last Updated" date at the top of this document.

Continued use of the AU88 platform after any changes to this Privacy Policy take effect will be considered acceptance of the updated terms. We recommend reviewing this page periodically to ensure you are always up to date on how we protect your data.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how AU88 handles your personal data, please contact us through the following channels:

  • Live Chat 24/7: The fastest method — available directly within the AU88 platform and our mobile app.
  • Support Email: [email protected] — response within two hours during office hours.
We are committed to taking every privacy complaint seriously and will provide a full response within 14 business days. If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Department of Malaysia.
FAQ

Frequently Asked Questions on au88 Privacy & Data Security

Answers to the most frequently asked questions about personal data protection and privacy on the AU88 platform.

No, absolutely not. au88 has never and will never sell, rent, or trade your personal data to any third party for advertising or commercial purposes. Your data is only shared with service providers who help us operate the platform (such as payment processors) and law enforcement authorities when required by law. All such data sharing is subject to strict confidentiality agreements.

All your financial information is protected with 256-bit SSL/TLS encryption during transmission. Sensitive data such as bank account details is stored in encrypted form on our secure servers. We do not store full credit/debit card information — only tokens issued by payment processors are retained to facilitate recurring transactions. Additionally, every financial transaction requires further identity verification to prevent unauthorised access.

Yes, you may request account closure and deletion of your personal data via our live chat or support email. Please note, however, that some data may need to be retained for a specified period to fulfil Malaysian legal obligations — in particular, financial records that are required to be kept for a minimum of five years. We will clearly inform you which data has been deleted and which must be retained, along with the applicable retention period.

If your account is suspended or closed for any reason, your personal data will be retained for the period required by law before being permanently deleted. During this period, your data will not be used for any marketing or commercial purposes. You may still contact us to request a copy of your data or submit a data-related request during this retention period.

You can unsubscribe from promotional emails easily through several methods: click the "Unsubscribe" link at the bottom of any promotional email we send, update your communication preferences in your account settings on the AU88 platform, or contact our support team via live chat to request a communication preference update. Unsubscribe requests will be processed within 48 hours. Please note that account security and transaction-related emails cannot be unsubscribed from, as they are essential to your account's security.

The majority of au88 data is stored in data centres located in the Asia Pacific region. Where data needs to be processed by overseas service providers — such as cloud computing providers or international payment processors — we ensure such transfers are protected by appropriate data processing agreements and security measures that meet or exceed Malaysian standards. Every cross-border data transfer we carry out complies with the requirements set out under Malaysia's PDPA.
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You now understand AU88's commitment to protecting your privacy and personal data. Register a free account today and enjoy over 2,000 games with the peace of mind that your information is always protected to the highest standards.

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